Does emotional intelligence matter in the workplace? Absolutely! When L’Oreal hired salespeople with high EQ, they achieved a $2.6 million increase in sales in one year. Research by Talent Smart indicates that 90% of top performers are high in IQ while just 20% of low performers have high EQ.

Socially and emotionally resilient people not only bounce back from stressful situations; they bounce forward and grow from adversity. This program focuses on the impact of chronic stress on our minds, bodies and relationships and provides participants with practical tools to increase their level of stress resilience.

In our high tech world, being “high touch” can have a competitive advantage. When front-line customer service providers act with emotional intelligence, listening beyond the customer’s words to identify true needs and then meeting those needs with style, engagement happens and loyalty grows.

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Build better business relationships by recognizing and managing work styles.