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Providing you the EQ Edge
for Savvy Service

Workplace Ethics • Customer Service •   EQ Development & Assessment Custom Workshop Design

 "...cutting edge and inspirational. Our audience loved her warm humor and confident manner."
-Executive Director

State Government

Training Services


 
 
Patricia A. Gangi, EdD



Leading and Serving in Emotional Times  

In today’s challenging work environment, give your workplace leaders the skills and know-how to motivate employees to high performance. Socially and emotionally intelligent leaders can make difficult yet necessary decisions in a way that maintains good workplace morale.  And even when they have fewer resources and more to do, emotionally smart line employees consistently meet or exceed customer needs and expectations..

If you want your organization to shine despite a challenging work climate, then you owe it to yourself to check out Dr. Pat Gangi’s latest workshops:

THE EQ EDGE FOR SAVVY SERVICE
Increase customer retention and retain productive, customer-focused employees by creating an environment in which employees choose to make better decisions (socially and emotionally intelligent decisions) for the customer, the business and themselves.

THE EQ LEADER: INCREASING EFFECTIVENESS WITH EMOTIONAL INTELLIGENCE®
This engaging program will introduce participants to applications of emotional intelligence (EQ) for enhancing leadership and team performance.  Delivering a powerfully effective model of emotional intelligence, the program will focus on increasing self-awareness and recognizing emotional intelligence needs and assets in team performance.

DiSC:     EVERYTHING DISC MANAGEMENT - Leveraging the Strengths of Your Style®
Using DiSC®, a simple and intuitive learning model, participants recognize and understand the styles of the people they manage. The result is managers who adapt their styles to manage more effectively.  Everything DiSC Management focuses on five vital areas:
  • Introduction to Your Management Style
  • Directing and Delegating
  • Motivation
  • Developing Others
  • Working with Your Manager

Cornerstone International 

1628 E. Southern Ave., Suite 9327

Tempe, AZ 85282-0902

 

PH: 480-730-1010 

 

E-mail: drpat@cornerstone-intl.com

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